Shipping policy

Welcome to Electra Next. We want to ensure your order arrives quickly, safely, and reliably. Below you will find all the important information about our shipping process within the Germany.

Shipping area

Currently, we only deliver to customers within the Germany.

Please ensure that your delivery address is correct and complete to avoid delivery delays.

Order processing

All orders are carefully checked and processed upon receipt.

Order deadline

3:00 PM (CET)

Orders received before 3:00 PM are usually processed on the same or next business day. Orders received after this time are processed on the following business day.

Processing time

The processing time is usually:

1–2 working days (Monday to Friday)

During this time, your order will be checked, prepared and handed over to the shipping service provider.

Delivery time

After shipment, the estimated delivery time is:

2–3 working days (Monday to Friday)

The actual delivery time may vary slightly in exceptional cases due to weather conditions, high shipping volume or other circumstances beyond our control.

Total shipping time

The total delivery time consists of processing and shipping time:

Standard shipping

• Processing time: 1–2 business days

• Shipping time: 2–3 business days

Total delivery time: 3–5 working days

Shipping costs

Free Shipping

We offer free standard shipping for all orders within the Germany.

There are no additional shipping costs during the ordering process.

Shipping service provider

We work with reliable national and international shipping partners to ensure safe and punctual delivery of your order.

The most suitable shipping provider is selected depending on the delivery location, package size and availability.

Shipment tracking

Once your order has been shipped, you will receive a shipping confirmation via email.

If available, this email will also contain shipment tracking information so you can track the status of your delivery at any time.

Incorrect or incomplete addresses

Please check your delivery address carefully before completing your order.

Electra Next accepts no responsibility for delays or additional costs resulting from incorrect or incomplete address information.

Damaged shipments

Should your package arrive damaged, please contact us immediately upon receipt.

Please send us:

• Your order number

• A brief description of the problem

• Photos of the packaging and the product

Our customer service team will review the case as quickly as possible and offer a suitable solution.

contact

If you have any questions about shipping, delivery or your order, please feel free to contact us.

Electra Next

Address:
Hammer Strasse 80,
59269 Beckum
, Berlin, Germany

Telephone:
+49 176 15929946

Email:
contact@electranextllc.com

Business hours

Monday to Friday
8:00 AM – 5:00 PM (CET)